Princeton HealthCare System selected Nexthink to provide real-time visibility and IT analytics on the usage of its IT infrastructure. Princeton HealthCare System’s goal is to ensure its end-user interfaces are healthy and properly equipped. With Nexthink, they are able to provide the high quality services that patients have come to expect from them.

The Challenge

Reduce costs while optimizing patient care.

The Princeton HealthCare System IT team supports more than 180 applications across a diverse and disparate workforce of 5,000 employees and affiliates.  Applications include back office and front-end functions, used by patient-facing professionals who work different shifts and are highly mobile.

The Solution

Nexthink IT analytics for security, ITSM and transformation.

A Nexthink presentation by trusted partner RennerBrown demonstrated the real-time visibility and IT analytics offered by Nexthink. Princeton HealthCare System would be better able to serve end-users with real-time analytics and visibility into how IT services are being consumed, the quality of end-user experience, and whether SLAs are being met.

The Result

Princeton HealthCare System is better able to diagnose, track and resolve issues.

Nexthink IT analytics provide accurate feedback and actionable insight that help Princeton HealthCare System know that the support and endpoint management functions align with their business objectives.

Used in conjunction with LANDESK, the additional data from Nexthink IT Analytics provides Princeton HealthCare System the visibility needed to plan and implement change management quickly and efficiently, as well as proactively diagnose and resolve incidents and problems.

Integrated reports and dashboards help the IT team measure efficiency, end-user satisfaction and service delivery objectives, helping them make better decisions in support of better healthcare. The next steps of the project will be to integrate Nexthink with LANDESK.

“Nexthink is the only product that can look at the end-user experience, tell us if there is an issue and correlate the data with that of other end-users,” said Boyle Liu, Manager of IT Services at Princeton HealthCare System. “This is a tremendous benefit in terms of resources saved and improving the image of IT.”

Impressed by Princeton Healthcare System’s results?

Let RennerBrown introduce you to the many benefits of Nexthink and demonstrate how your organization can improve performance, security and manage change. Contact us for a free consultation.