Technology Tools
RennerBrown partners with Ivanti® and Cherwell to automate IT Operations Management. We offer premier IT service management tools from top IT partners:
Ivanti
Ivanti solutions help you to manage and secure your IT environment from a single desktop to an enterprise network. Simplify your intricate IT world for less money and training, and with little or no new infrastructure. Manage systems, security, services, assets and mobility efficiently and cost-effectively. Ivanti is where IT goes to get work done. You need to make sure that John—who hasn’t worked for you since late 2014—can’t keep logging into your software. You must protect your organization from security threats, reduce logon times, track your IT assets, keep the user experience clean, and deliver IT service to your users more quickly. You also need to make sure supply chain and warehouse teams are perfectly tuned.
Learn more about Ivanti®.
AiSera
Aisera is the leading provider of enterprise AiseraGPT, Generative AI and AI Co-pilot solutions. Aisera’s mission is to help enterprises transform their business operating model through self-service by significantly reducing operational expenses, boosting revenue growth, and enabling human-like experiences. Aisera customers typically experience 75% or more automation in user requests and an 80% reduction in customer operations costs.
Aisera offers enterprise grade generative AI solutions built on AiseraGTP for IT, HR, Finance, Legal, Customer Service, Contact Center, Sales & Marketing departments. Its enterprise co-pilot supports multimodal user experiences (digital, voice, mobile, API) for AI & Automation.
Aisera’s AI Service Experience (AISX) Platform includes: domain and industry specific LLMs, Generative AI workflows, unsupervised AI, knowledge graph, User-behavioral Conversational Dialog Engine (CDE), and end-to-end security and trust. The AISX platform offers out-of-the-box Enterprise Domain Packs (EDP) and Universal Bot Orchestration (UBO) to provide immediate value and significant ROI to enterprises. Aisera has developed enterprise-wide integrations and workflows with partners that include ServiceNow, Salesforce, Zendesk, Atlassian, Workday, Microsoft, AWS, Google, Adobe, Oracle, SAP, Okta, VMware, Epic, Datadog, Splunk, Cisco, and Zoom.
Learn more about AiSera.
Bright Pattern
Bright Pattern technology is the industry’s simplest, most powerful cloud contact center. It’s new, it’s different, and it will revolutionize the way that fast, easy customer service is delivered.
Our technology and unique Cloud 3.0 microservices architecture was created by recognized contact center industry leaders with over 25 years of experience building customer service software for enterprise-grade companies. Our team includes some of the original engineers who created enterprise contact center software at Genesys and Aspect, as well as engineers who developed CRM solutions at FrontRange.
Deeply committed to the success of their customers, these founding members have infused Bright Pattern with a profound understanding of what it takes to build feature-rich customer service technology that is fast to deploy and super-easy to use.
Learn more about BrightPattern.