The Challenge
With an expanding volume of varied devices accessing their environment, one of the nation’s premier medical schools found its IT team stretched thin. They lacked the resources and expertise needed to scale while spending too much time and money maintaining devices.
Their System Administrator knew he needed a centralized endpoint management platform capable of scaling with the devices accessing their environment. This solution would need to be a single pane of glass that simplified device management while reducing vulnerabilities.
In evaluating potential solutions, RennerBrown offered an answer. Their team pitched Ivanti Endpoint Manager, formerly LANDESK Management Suite, as a unified approach to managing and securing all endpoints connecting to their environment.
Quick to deploy and easy to integrate, Ivanti Endpoint Manager promised to simplify their entire IT management process, especially with the deep, hands-on expertise of RennerBrown’s engineers at their disposal. So, the medical school put their trust in both organizations.
The Process
Right from the beginning, the RennerBrown team went above and beyond, walking through every step as the medical school deployed and optimized Ivanti Endpoint Manager. Safeguarding systems throughout the deployment was also a top priority. RennerBrown took precautions and adhered to cybersecurity best practices at every stage, implementing strict controls and validation steps to protect critical assets while minimizing risk.
The medical school encountered challenges implementing their cloud services appliance, which was the gateway that allowed devices outside their network to respond to the Ivanti platform. RennerBrown was quick to assess the issue. They determined the documentation did not cover their unique environment and they led the creation of a resolution with the Ivanti team.
As the solution took shape, the team also facilitated roundtables with other schools within the university that had adopted Ivanti Endpoint Manager.
“RennerBrown created regular roundtable meetings to discuss our environments, share how we used the products, and elevate the experience for all our users. They brought us all together in ways most vendors wouldn’t,” said the Systems Administrator.
Upon implementation, the university’s team understood the fundamentals of the platform and how to proactively identify issues, streamline operations, and strengthen security posture.
The Results
With Ivanti Endpoint Manager fully in place, the medical school now benefits from a comprehensive view of on-premises and cloud devices with no downtime and low compliance risk. Their IT teams no longer spend hours tracking down, patching, remediating, and troubleshooting devices across the network. They save significant time and effort migrating systems, deploying packages, and imaging devices.
Furthermore, they have maintained an ongoing relationship with RennerBrown, paying for a block of support hours each year to resolve complex issues, upgrade Ivanti products, realign their environment with changes to Endpoint Manager, and help with custom imaging.
“Twelve years later, we’re still paying for Ivanti and we’re still paying for RennerBrown because we feel the value. I can email Jamie or Mike at RennerBrown and get an answer almost immediately. They’re responsive and if they don’t know the answer to something, which is very rare, they will go find the answer, whether figuring it out on their own or collaborating with Ivanti support. They are miles above any other vendor I’ve worked with,” said the Systems Administrator.
Ready to unlock greater visibility and automation for university IT with Ivanti Endpoint Manager? RennerBrown can help you take the next step toward a unified IT and security platform.
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