IT Operations Management

Efficiently manage IT assets through the full lifecycle from acquisition through decommissioning – from desktops to network-attached devices to software licenses. Comprehensive IT management allows your network to evolve as needed to accommodate growth or increase efficiencies. In addition to IT operations management software, we provide managed IT services in Boston, NYC, NJ and beyond.

Our IT ops solutions gather information from the desktop to the cloud to prevent redundant purchases, prepare for compliance audits and increase automation where appropriate.

Our offerings include:

Desktop Management

Manage all computers and mobile devices within the organization, including BYOD and CYOD, ensuring the safety, compliance and condition of the assets including:

  • Asset/Inventory tracking
  • Provisioning
  • Decommissioning
  • Support
  • Application deployment
  • Operating system migrations
  • Administering user permissions and rights
  • Security
  • Patch management
  • Virus and spyware prevention and elimination
  • Identification and elimination of unauthorized applications
  • Reducing or eliminating application conflicts
  • License monitoring

IT Lifecycle Management Processes and Tools

Our IT Lifecycle Management services include:

  • Single image engineering
  • Desktop security practices
  • IT asset tracking
  • Lifecycle asset management
  • Desktop management toolsets for software distribution, patch management, virtualization
  • Hardware-based management technologies (vPro)
  • Service Desk and IT process automation aligned with ITIL Best Practices.

Windows OS Migration

Migrating your environment to the latest Windows operating system can be time consuming and daunting. Let us leverage our experience with desktop migrations and the LANDesk Management Suite to make your transition a great success.

Application Virtualization and Packaging

Full lifecycle application management including packaging, testing, and transition of the application packaging process to operations for ongoing maintenance and new package development. Services include:

  • Strategy planning
  • Project management
  • Application inventory and identification

Virtual Desktop Infrastructure (VDI)

Desktop virtualization encompasses a series of technologies, including:

  • Server/datacenter-based desktop computing
  • Operating system virtualization
  • Modular desktop virtualization
  • Application virtualization


We can deploy, secure, update, and track your assets.

Contact our IT operations experts.

These principles are all found in the ITIL framework under:

  • IT Asset Management (ITAM)
  • IT Service Management (ITSM)
    • Incident management
    • Change management
    • Request Management
    • Portfolio management
    • Software Asset Management (SAM)
    • IT Business Management (ITBM)